c1111's Privacy Policy

c1111 ("Platform", "we", "our") operates a trusted online gaming service for users in Bangladesh. This Privacy Policy ("Policy") describes how we collect, use, store, and protect your personal information when you use the c1111 website or related services.

This Policy applies to all c1111 services, mobile interfaces, and associated digital platforms. By using our services, you are considered to have agreed to the terms of this Policy. If you disagree with any part of this Policy, please refrain from using the services.

c1111 only collects information that is necessary for providing services, managing accounts, and complying with applicable regulations. The categories of information collected are described below:

2.1 Registration & Identity Information

• Full name (in Bengali or English)
• Date of birth (for age verification — only for those aged 21 or above)
• Mobile number (Bangladeshi)
• Email address (optional)

2.2 Financial Transaction Information

• Mobile wallet number (bKash, Nagad, or Rocket)
• Deposit and withdrawal amounts and transaction times
• Transaction identification number (transaction ID)

Note: c1111 does not directly store any bank card or bank account information.

2.3 Device & Technical Information

• IP address and device identification information
• Browser type, operating system, and screen resolution
• Login time, session duration, and platform usage patterns
• Cookie and local storage data (details below)

2.4 Gaming Activity Information

• Game history and betting records
• Details of wins, losses, and bonus usage
• VIP tier progress and cashback calculations

In addition to the main purposes mentioned in the cards above, c1111 may also use your information for the following reasons:

• Enforcing responsible gaming policies and helping set limits where needed.
• Technical development and bug fixes on the platform.
• Managing cashback calculations for Bronze, Silver, and Gold tiers under the VIP program.
• Meeting legal obligations and resolving disputes.

c1111 treats the privacy of your information as the highest priority. We follow the strict policies below when it comes to sharing information:

4.1 Service Provider Partners

We may share limited information in the following cases:

• Payment processing: With bKash, Nagad, and Rocket to complete transactions — only the necessary information.
• Game providers: Technical session data for game integrations with providers such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, and Spribe.
• Technology services: Cloud hosting, cybersecurity, and anti-fraud service providers.

All these partners operate under strict confidentiality agreements and are not permitted to use your information for their own purposes.

4.2 Legal Requirements

In the following circumstances, we may be required to disclose information to authorities:

• In accordance with a valid court order or legal directive
• To fulfill legal obligations related to anti-money laundering laws
• To cooperate in investigations into fraudulent activity

4.3 Sale of Information Prohibited

c1111 never sells or transfers your personal information to advertising companies, data brokers, or any third party for commercial purposes.

c1111 uses cookies and similar technologies to improve your browsing experience and ensure service quality.

5.1 Types and Use of Cookies

• Essential cookies: Necessary for maintaining login sessions, verifying security tokens, and running the platform's core functions.
• Functional cookies: For remembering your language preferences, display settings, and information from previous sessions.
• Analytics cookies: For analyzing user behavior to understand which parts of the platform are used the most.
• Security cookies: For detecting suspicious login attempts and bot activity.

5.2 Cookie Controls

You can turn off non-essential cookies at any time by going to your browser settings. However, disabling essential cookies will prevent you from using some important features of the platform.

c1111 follows industry-standard technologies and practices to protect your information:

• SSL/TLS encryption: All data transfers between your device and c1111's servers are secured with 256-bit SSL encryption.
• Data masking: Sensitive information (such as the middle digits of a mobile number) is partially hidden on the dashboard.
• Access controls: Only authorized staff are able to access necessary information.
• Firewall & IDS: Advanced technologies are used to prevent cyberattacks and unauthorized access.
• Regular security audits: Periodic reviews to identify and address security vulnerabilities on the platform.

c1111 does not retain your information beyond what is necessary. The following policies apply in determining retention periods:

7.1 Active Accounts

All necessary information is retained while your account is active. Gaming history and transaction records are kept for a specified period in accordance with legal requirements.

7.2 Inactive or Closed Accounts

Even after an account is closed, financial transaction records, identity verification information, and data related to dispute resolution may be retained for a specified period in accordance with applicable law.

7.3 Technical Log Data

Server logs and technical data are generally retained on a short-term basis and are then automatically deleted.

As a user of c1111, you have the following rights:

• Right to access: You may request to know what information we hold about you.
• Right to correction: You may request that incorrect or outdated information be updated.
• Right to deletion: In certain circumstances you may request that your information be deleted, though this may not be fully possible where legal obligations apply.
• Right to object to processing: You may object to your information being processed for specific purposes.
• Right to data portability: You may request a copy of your information in a specified format.

To exercise these rights, email [email protected] or contact us through 24/7 live chat.

c1111 is for users aged 21 and above only. We do not knowingly collect any personal information from anyone under the age of 21.

An age verification process is in place during registration. If we become aware that a minor's information is in our system, we will immediately close that account and delete the information.

To report concerns about an account belonging to a minor, contact [email protected].

c1111 may periodically review and update this Privacy Policy. In the event of any significant changes, we will notify you in the following ways:

• Displaying a special notice on the website
• A notification to your registered mobile number or email (if applicable)
• Updating the "Last Updated" date at the top of this page

Continued use of the platform after changes have been made will indicate that you have agreed to the new policy. If you do not agree with the new policy, you have the option to close your account.

If you have any questions, concerns, or requests regarding this Privacy Policy, please get in touch with us:

• Email: [email protected]
• Live chat: Available 24/7 (in both Bengali and English)

Our privacy team generally tries to respond to your request as soon as possible. Complex requests may take a little more time.

For more information about c1111, you can also read our About Us and Terms & Conditions pages.